Team Mode
Team Mode: your reps, on the clock.
Your team gets every lead as a due-now task on their phone, and the LMS enforces the five-attempt cadence so nothing sits.
Round-robin or rules-based routing, one-tap calling, and a safety net that reroutes an untouched task before it goes cold.
By Anam Jalal, Founder · Updated 19 September 2026
How Team Mode runs a lead
The cadence is enforced by the LMS; the calls are made by your own people.
Lead lands
A lead arrives from Google, Meta or your website and enters the RNR cadence immediately.
Task on the rep's phone
The due-now task pushes to the assigned rep's phone with a push notification and a sound.
One-tap call and outcome
The rep taps to dial, then logs Qualified, Not Interested, No Pickup or a Callback time in one tap.
Reroute, pool or alert
An away rep's task reroutes immediately; an untouched task returns to the pool at 10 minutes and alerts an admin at 20.
Leaderboard
Time-to-first-attempt, contact rate and booked rate are tracked per rep, every day.
What Team Mode does
The queue
Due-now list
Every attempt that's due appears at the top, sorted by how overdue it is.
Push and sound
A notification and a sound fire the moment a task becomes due, even with the app in the background.
One-tap call
Tapping the task dials the lead directly from the rep's own phone.
Outcome buttons
Qualified, Not Interested, No Pickup or Callback at a set time, logged in one tap after the call.
Routing
Round-robin or rules
Leads are assigned by round-robin or by the rules you set, using your existing distribution logic.
Away and reroute
A rep marked away has their due tasks rerouted to the next rep in the pool immediately.
Sticky assignment, optional
Turn it on to keep a lead with the same rep across every attempt; off by default.
10/20-minute safety net
Untouched at 10 minutes: back to the pool. Untouched at 20: an admin is alerted.
Performance
Time-to-first-attempt
How fast each rep picks up a new lead, tracked from the moment it arrives.
Contact rate
The share of assigned leads a rep actually reaches.
Booked rate
The share of contacted leads a rep converts into a booking.
Daily snapshots
Leaderboard numbers refresh daily, so the picture stays current.
Frequently asked questions
Get your team working every lead, on time.
Send us a message and we'll show you the queue on a real lead.