Lead management across the UAE
Lead Management Services by City
MAJ Leads is lead management software for UAE businesses. Every lead from Google, Meta and your website reaches your rep within 30 seconds and is chased up to five times, inside the opening hours you set. See how it works, or book a walkthrough to get a free 14-day trial.
By Anam Jalal, Founder ·
What MAJ Leads is, and who it's for
MAJ Leads is for UAE businesses that pay for leads and lose revenue because the leads sit untouched. Every lead from Google, Meta or the website enters the same five-try schedule, reaches a rep on their Calls list within about thirty seconds, and is followed up as many as five times until it has an answer. The calls are made by your own team; the system decides who follows up with whom, sets the schedule, and sends the outcome to your CRM. Sending outcomes back to your ad platforms is rolling out.
The guides below are organized by use case for Dubai: the lead management system itself, CRM software, a real estate CRM and a WhatsApp CRM. Clinics, brokerages, trading companies and car dealers are the businesses where a slow reply is most directly a lost booking or a lost deal.
The details
How long does setup take?
Add the website snippet or connect a lead source, invite your reps and set your opening hours. If you would rather not do it yourself, our team sets it up with you for free.
What does it cost?
The plan and its price are published on the pricing page, in AED with no VAT added. The first 14 days are free.
How do the UAE calling rules apply?
MAJ Leads is for following up people who enquired with you. Calls to people who did not enquire fall under UAE telemarketing rules (Cabinet Resolution 56 of 2024), and the product is not built for cold calling. Official text: Resolution 56/2024.
Dubai
Frequently asked questions
Do I need a developer to set MAJ Leads up?
No. You add the website snippet or connect a lead source, invite your reps and set your opening hours for each weekday. The trial runs for 14 days, so you can watch the next real lead move through its five tries before you pay anything. If you would rather have a person set it up with you, our team does it for free, and a human answers on WhatsApp if you get stuck. Nothing in the setup asks you to write a script, a prompt or code beyond pasting the website snippet. Leads from Google Ads lead forms, Meta Lead Ads, your website forms, a CSV or a lead added by hand all land in the same Leads list, matched on the phone number, so there is no separate pile to maintain.
How does a lead get from a form to a rep?
The moment a lead arrives it is matched on its phone number and starts a schedule of up to five tries. Within about thirty seconds the first call is due on the assigned rep's Calls list, with a push notification to their phone, and a WhatsApp message from your own number once it is connected and the rep has opted in. The rep calls from their own phone and logs one tap: Answered, No answer, Callback or Booked. A No answer schedules the next try automatically, 15 minutes, one hour and four hours later, then the next working day at 12:00. A reply from the lead reopens the schedule. Tries are only scheduled inside the opening hours you set, and a lead that arrives outside them gets its first try when you open.
What stops a lead from sitting in someone's pocket?
Three rules do that work. If a rep is marked away, their due calls move to the next available rep within about a minute. If a call is left untouched for 10 minutes it shows as up for grabs, so any available rep can pick it up. If it is still untouched at 20 minutes, the owner is alerted. The Team page also shows team performance, so a manager can see who is working the Calls list without asking around. Under Who gets each lead in Settings, round-robin or your own rules decide who gets each lead in the first place, and sticky assignment can keep a lead with the same rep across every try if you prefer that.
Is there a contract lock-in?
No. MAJ Leads is a monthly plan you can cancel in the app at any time, and you keep access until the end of the period you have paid for. The workspace owner can export every lead and its history whenever they like, so your data is never held hostage. The published price and what it includes are on the pricing page, in AED with no VAT added, in three plans (Starter, Growth and Pro) that each include a set number of seats and a per-user price for extra seats. Paying yearly takes 20 percent off. The 14-day free trial is booked through a walkthrough and needs a card to start, but nothing is charged for 14 days, we email you 2 days before the plan begins, and if you cancel before day 14 the workspace pauses and nothing is charged.
Do you serve businesses outside Dubai?
Yes. MAJ Leads works the same way in every emirate: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. It is software, so there is nothing to install on site and no location-specific setup. The city pages below cover Dubai in the most detail because that is where most of our readers and early customers are, but the product, the five-try schedule, the WhatsApp and CRM connections and the Dashboard are identical wherever your business operates. Your opening hours are set per weekday, so a business that trades on a Saturday or closes on a Friday afternoon sets that once and the schedule follows it.
What do the UAE rules on calling mean for how I use it?
MAJ Leads is built for following up people who enquired with you, through a form, an ad or a message. Calls to people who did not enquire fall under UAE telemarketing rules, set out in Cabinet Resolution 56 of 2024, and the product is not built for cold calling. For that reason you set your own opening hours for follow-up, and every call, message and change is recorded in the lead's Timeline, so you can show what was done and when. Our blog keeps a set of reference guides on the UAE telemarketing rules, the Do Not Call Registry and PDPL if you want the detail. Official text of the resolution: https://uaelegislation.gov.ae/en/legislations/2519