AI voice agents across the UAE
AI Voice Agent Services by City
Pick your emirate and use case. Every MAJ Leads agent answers in under two seconds, 24/7, in English, Khaleeji-neutral Arabic, Hindi and Malayalam — and pushes qualified leads to your CRM in under 30 seconds.
What MAJ Leads deploys, and who it's for
MAJ Leads is a managed AI voice agent deployment for UAE businesses that lose revenue to missed calls or cold leads sitting untouched in a CRM. The company deploys two core products: an Inbound AI Receptionist that answers every call within two seconds, handles booking and FAQ questions, and routes urgent calls, and an Outbound AI Voice Agent that works existing lead lists under full TDRA compliance. Both are managed deployments, not a self-serve API — MAJ handles script architecture, knowledge base curation, voice selection, and CRM integration, rather than handing a client a developer console and leaving the build to them.
The pages below are organized by emirate and use case: 24/7 call answering, AI appointment booking, AI customer service agents, AI phone answering, AI receptionists, and general AI voice agent deployments across Dubai, Abu Dhabi, and Sharjah. Clinics, brokerages, and service businesses make up most of the current client base, since these are the business types where a missed call is most directly a missed booking or a missed commission.
How the services differ
Which service do I need?
If missed calls are the problem — after-hours, during lunch, or when the front desk is on another line — the Inbound AI Receptionist is the starting point. It answers every call in under two seconds, books appointments directly, and hands off anything it cannot resolve. If the problem is a stalled pipeline of leads that nobody is calling back, the Outbound AI Voice Agent works that list under TDRA compliance, screening every number against the DNCR before dialing. Many clients start with inbound, since it addresses the most visible leak first, then add outbound once call-handling and CRM mapping are proven live.
What does deployment look like?
Standard deployment is 14 days end to end: a day-0 discovery call, a build phase covering voice selection, knowledge base curation, and CRM mapping through days 2–7, a live launch with 48 hours of shadow monitoring around day 10, then continuous weekly tuning against real call transcripts. A 5–7 day rush timeline is available for an additional fee once the client-side dependencies — TDRA approval, CRM access, number provisioning — are in place.
What does it cost?
Pricing is a monthly retainer scoped to call volume, language count, and CRM integrations, roughly AED 1,500/month for single-language inbound at low volume up to AED 25,000+/month for multi-language outbound campaigns with a full CRM stack. Per-call voice usage costs pass through at cost. Contact sales for a quote — numbers are confirmed after a fit call rather than published as a flat rate, since volume and language mix change the build materially.
How does TDRA compliance apply?
UAE Cabinet Resolutions 56 and 57 of 2024 govern telemarketing and set the penalties framework for violations. Outbound campaigns must use licensed UAE-local numbers, operate only within the 09:00–18:00 calling window, screen every number against the DNCR before dialing, disclose the AI identity on the call itself, and retain recordings for 365 days on UAE-resident encrypted infrastructure. Inbound calling is exempt from these outbound-specific rules, since the customer initiates the call. MAJ Leads enforces all outbound requirements at the platform level, so a non-compliant campaign is blocked before it can dial. Official text: Resolution 56/2024 · Resolution 57/2024.
Dubai
Abu Dhabi
Sharjah
Frequently asked questions
Which service do I need — inbound or outbound?
Start with what's costing you leads today. If your front desk misses calls during lunch, after hours, or during peak clinic and showroom traffic, the Inbound AI Receptionist is the fix — it answers every call within two seconds, 24/7, and books directly into your calendar. If you already have a lead list sitting cold in a spreadsheet or CRM, the Outbound AI Voice Agent works that list under full TDRA Cabinet Resolution 56 and 57 compliance, including DNCR screening before every dial. Most clinics, brokerages, and service businesses in the UAE start with inbound alone, since it plugs the most visible revenue leak first, then add outbound once the CRM integration and call-handling patterns are proven on live traffic. Both run on the same MAJ Console, so switching or combining them later does not mean rebuilding anything.
Can I run inbound and outbound at the same time?
Yes. Inbound and outbound are separate agents on separate numbers, but they share the same knowledge base, CRM mapping, and MAJ Console dashboard, so operating both together is the normal setup for clinics and brokerages running reactivation campaigns alongside live call answering. A missed-call trigger on the inbound side can hand off into an outbound follow-up sequence automatically, provided the destination number has cleared DNCR screening and the call falls inside the 09:00–18:00 UAE calling window. Billing is combined into one monthly retainer rather than two separate invoices. The two products are configured and monitored independently, so a spike in inbound call volume during a marketing push does not affect outbound campaign pacing, and vice versa. Set-up for the second product typically adds a few days to the initial build rather than doubling it.
What does deployment look like day to day?
Deployment follows the same 14-day standard timeline regardless of which service you pick. Day 0 is a discovery call to scope call volume, languages, and CRM. Days 2 through 7 are the custom build: voice selection, knowledge base curation from your existing FAQs and pricing sheets, and CRM field mapping via Make.com. Day 10 is live launch, where the MAJ team shadow-monitors the first 48 hours of real calls and adjusts the script against anything the agent mishandles. After that, tuning continues weekly based on call transcripts rather than guesswork. A 5–7 day rush timeline is available for an additional fee once your side is ready — TDRA approval where relevant, CRM access granted, and the UAE number provisioned. Nothing in this process requires you to write a script or manage a prompt yourself.
Do I need TDRA approval before outbound calling starts?
Outbound campaigns must operate inside UAE Cabinet Resolution 56 and 57 of 2024, which govern telemarketing and set the violations and penalties framework around it. In practice that means licensed UAE-local numbers only, the 09:00–18:00 calling window, DNCR pre-dial screening on every number before it is called, mandatory AI-caller disclosure on the call itself, and 365-day encrypted call recording on UAE-resident infrastructure. MAJ Leads enforces all of this at the platform level — a campaign that would breach any single rule is blocked at the scheduler before dialing starts, so clients cannot drift out of compliance by accident even if they never read the underlying resolutions themselves. Inbound calling is exempt from these outbound-specific rules, since the customer initiates contact rather than the business, which is why many clients launch inbound first while TDRA-side paperwork for a planned outbound campaign is finalized in parallel. Official text: https://uaelegislation.gov.ae/en/legislations/2519 https://uaelegislation.gov.ae/en/legislations/2523
Is there a contract lock-in?
No. MAJ Leads runs on a monthly retainer rather than a fixed-term contract, so a client is never locked into a multi-year commitment to keep an agent live. Pricing is scoped to actual call volume, language count, and CRM integrations during the discovery call, then confirmed before build starts — nothing is billed against an estimate. If call volume changes materially month to month, the retainer is adjusted rather than penalized. Per-call voice usage costs are passed through at cost with no markup, so the invoice stays transparent even as volume scales. This structure exists because the two products this page covers — inbound answering and outbound campaigns — have very different volume patterns, and a rigid annual contract would make either one harder to right-size as a business's actual call load becomes clear over the first few months live.
Do you serve businesses outside Dubai?
Yes. MAJ Leads deploys across all seven emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain — since TDRA's telemarketing and consumer-protection rules apply UAE-wide rather than per-emirate, and the underlying agent architecture does not change from one emirate to the next. The city-by-city pages below cover Dubai, Abu Dhabi, and Sharjah specifically because that is where flagship service coverage is documented in detail today, but the agent, CRM integrations, and TDRA compliance layer are identical regardless of which emirate a business operates in. A UAE-local number is provisioned for the relevant emirate during setup, and call routing, language mix, and CRM mapping are configured the same way whether the business is a Dubai clinic, a Sharjah service center, or a Ras Al Khaimah brokerage. Contact sales to confirm current coverage for your specific location and language mix before booking a discovery call.