AI Voice Agent in Fujairah – Receptionist & Outbound

An AI Voice Agent Built for How Fujairah Actually Does Business

Fujairah runs on a rhythm unlike the rest of the UAE. As the only emirate facing the Gulf of Oman, its commercial centre of gravity sits at the Port of Fujairah — one of the world's largest bunkering and oil-storage hubs — and the surrounding Fujairah Free Zone (FFZ) and Fujairah Oil Tanker Terminal corridor. Around it cluster ship-supply agents, bunker traders, surveyors, and logistics firms whose phones ring at every hour because the vessels they serve don't keep office hours. Inland, the Hajar-mountain quarry and crushing operations around Masafi and Madhab move aggregate and gabbro on tight schedules, while the east-coast beaches at Dibba and Al Aqah carry a steady hospitality and dive-tourism trade. A MAJ Leads AI voice agent is configured for those realities — not a generic script with "Fujairah" pasted in.

The phone never stops, so neither does the agent

For a bunker desk or ship chandler, a missed call at 02:00 can be a missed stem. Our inbound AI receptionist answers in under two seconds, 24/7, captures the enquiry, qualifies it, and pushes the lead into your CRM via Make.com in under 30 seconds — so the morning shift opens to structured leads, not a voicemail backlog. For a Dibba dive centre or an Al Aqah resort, the same agent handles booking questions and overflow when the front desk is busy.

Language mix that matches the workforce here

Fujairah's day-to-day commerce is genuinely multilingual. Emirati and GCC clients and government dealings expect Arabic; international shipping and bunkering correspondence runs in English; and the operational workforce across quarries, ports, and hospitality is heavily Malayalam- and Hindi-speaking (alongside Urdu). A caller who opens in English but switches to Malayalam mid-sentence is normal here. Our agent speaks English, Khaleeji-neutral MSA Arabic with mid-call code-switching, Hindi, and Malayalam, so a quarry supplier, a ship agent, and a Gulf-Arabic-speaking client all get understood on the first call — which is exactly where most receptionist scripts fall apart.

Outbound calling and the TDRA rules

If you want the agent to call out — chasing quotes, following up on stems, confirming bookings — that activity falls under the TDRA's outbound telemarketing framework (Cabinet Resolution 56/2024), which governs consent, timing, and Do-Not-Call handling. We configure outbound campaigns to respect those rules. A purely inbound AI receptionist answering your published line is exempt from those outbound obligations.

Setup and pricing

Standard deployment takes 14 days, with a 5–7 day rush option. Pricing runs AED 1,500–25,000+ per month depending on call volume, languages, and integrations. MAJ Leads is a Dubai-based UAE company — close enough to support Fujairah operators directly, configured specifically for the east-coast trade.